Apple Customer Support (Remote) $25/Hour – MySmartPros

Apple Customer Support (Remote) $25/Hour

Job Responsibilities: AppleCare Support Analytics Manager

Salary: $25 /Hour

Company: Apple

Location: Austin, USA

Educational Requirements: Graduate

Full Job Description : 

At Apple, extraordinary thoughts have an approach to becoming incredible items, administrations, and client encounters rapidly. Carry energy and devotion to your work and it’s impossible to tell what you could achieve. As a piece of the AppleCare Backing association, you will guarantee that we are conveying top tier client service encounters while likewise driving expense saving measures and hierarchical upgrades.

Key Capabilities

Demonstrated experience driving diligent groups
Demonstrated insight with quantitative examination, with the abilities for integrating complex information into key parts that drive informed choices.

Solid business center with the capacity to see behind the outcomes to make an interpretation of data into significant business understanding
Solid composition, representation and capacity to convey complex quantitative examination in an unmistakable, definite, and significant way to senior chiefs

Adaptable and ready to perform multiple tasks successfully in an exceptionally unique climate routinely offsetting impromptu demands with long haul undertakings and drives
Happy with working cross-practically, and across authoritative levels in various geologies
Open to working in places of uncertainty with huge volumes of periodically sloppy information

Portrayal

As a Business Examination Supervisor, you will be liable for driving a group who is entrusted with investigating information and cycles to acquire experiences that further develop tasks of the worldwide contact community support business. You and your group will attempt to recognize, assess, and focus on chances to drive productivity and construct greater encounters for the client. The ideal competitor will serious areas of strength for join insight, an organized scientific methodology, brilliant eye for business, critical thinking and cooperation abilities, and a remarkable capacity to convey complex ideas and results obviously.

Key ascribes include:

The capacity to rouse individuals, ingrain responsibility, and accomplish results through the tutoring of individual benefactors.
Refined capacity to work at a nitty gritty level with specialized individual benefactors while likewise having the option to verbalize unique ideas to leader the executives
Capacity to ba topic expert on execution measures and supporting information to decide potential open doors and put forth boundaries

Solid public talking and show abilities to speak with all degrees of help administration
A solid feeling of interest that drives you to pose examining inquiries and challenge heritage processes — all in the point of further developing our AppleCare business.
Instruction and Experience

BA/BS in math, financial matters, finance, measurements, designing, tasks research, or related field.
MBA/MS an or more

Extra Prerequisites

3+ long periods of information examination experience.
Exhibited capacity with SQL and Scene
Undeniable level capability with Succeed and Featured discussion
Experience with Python an or more

Experience and knowledge of Apple’s items additionally wanted.

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).

Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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