ATTENDANT - POOL ID-5365

December 31, 2024

Position Overview:

The primary responsibility of the Attendant – Pool is to provide unmatched guest service and maintain that the pool deck is clean and tidy at all times. Attendants will also manage and ensure that the pool reception desk is running smoothly while helping guests with general questions, requests, and cabana/daybed/reserved lounge chair reservations, both in person and over the telephone.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

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Essential Duties & Responsibilities:

Greeting guests as they enter the pool area, escort guests to seating, answering questions and telephones, taking cabana reservations, checking out rental equipment, keeping towels fresh and stocked, aiding guests with requests, distributing amenities throughout the day and deck cleanliness.
Assist guests, providing unmatched service during all interactions.
Proactively greet and welcome/thank guests as they enter/exit the pool deck area.
Proactively look for guest service opportunities and take ownership of requests.
Reliably and professionally handle poolside reservations and guest interactions.
Maintain cleanliness, stock levels, and tidiness of PRD areas at all times.
Maintain cleanliness of pool deck and guest-facing areas at all times.
Must be regularly checked by the supervisor to ensure proper handling of equipment or tools and proper lifting techniques.
Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task, assignment, or activity.
Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

18 years of age.
Proof of authorization/eligibility to work in the United States.
High School Diploma or equivalent.
Must be able to obtain and maintain a valid Health Card and any other certification or license, as required by law or policy.
Pool experience preferred.
Excellent public relations skills, excellent interpersonal skills, both in person and over the phone when dealing with management, team members, and guests.
Effective listening skills and attention to detail are necessary.
Basic computer knowledge to handle poolside reservations.
Have a basic knowledge of attractions/restaurants in the Las Vegas area and provided by the Venetian.
Ability to communicate clearly and effectively in English, both in spoken and written form.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements:

Must be able to:

Lift, push or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather.
Physically access all areas of the property and drive areas with or without reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

ATTENDANT - POOL ID-5365

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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8. HOW TO PRIORITIZE WORK?

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Other Jobs You May Be Interested In

ATTENDANT - POOL ID-5365

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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