At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

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When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Basecamp, Product Enablement Consultant

Why We Have This Role

At Qualtrics, we are committed to empowering our customers and enabling them to succeed with our products. As a Product Enablement Consultant, you will play a crucial role in bridging the gap between our customers and our products. You will work closely with our marketing, product, and customer success teams to develop and deliver effective enablement strategies that drive customer adoption, satisfaction, and success. Your impact will be felt across the company as you contribute to our mission of helping organizations leverage experience management to drive meaningful change.

How You’ll Find Success

• Proactive and customer-centric mindset, always seeking ways to improve the customer experience
• Strong communication and collaboration skills, able to work effectively with cross-functional teams
• Ability to break down complex concepts and create clear, engaging enablement content
• Data-driven approach to measuring the effectiveness of enablement initiatives and iterating based on feedback
• Passion for continuous learning and staying up-to-date with industry trends and best practices

How You’ll Grow

• Exposure to a wide range of customers and industries, allowing you to develop a deep understanding of their unique needs and challenges
• Opportunities to collaborate with and learn from experts across various functions, including marketing, product, and customer success
• Access to professional development resources and mentorship to support your career growth within enablement and beyond

Things You’ll Do

• Increase customer adoption and success by developing and maintaining e-learning training content such as courses, demos, and other training material
• Maintain the training curriculum library to align with customer needs, goals, and learning objectives.
• Drive product innovation by gathering and synthesizing customer feedback and insights, and collaborating with product teams to prioritize enhancements
• Enhance the onboarding experience for new customers by creating engaging and informative content, such as user guides, tutorials, and best practice guides
• Measure and report on the impact of enablement initiatives, using data to continuously optimize and improve our approach

What We’re Looking For On Your Resume

• Fast learner with technical aptitude that enables you to gain expertise across multiple Qualtrics products and various instructional design tools.
• Strong attention to detail to produce high-quality and polished customer-facing content.
• 4-7 years of demonstrated experience in customer enablement, product enablement, or a related field, such as customer success, product marketing, or sales enablement, with a focus on content development and technical writing or online instructional design.
• Strong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
• Excellent written and verbal communication skills, with the ability to adapt to different audiences and formats.
• Knowledge of curriculum development and adult learning methodologies, along with familiarity with enablement tools and technologies, such as learning management systems, content management platforms, and analytics tools.
• Preferred experience in writing, creating, and evaluating assessments and certification exams.
• Experience in video editing is a plus.

What You Should Know About This Team

• We are a collaborative, diverse, and inclusive team that values creativity, experimentation, and continuous improvement
• Our work has a direct and meaningful impact on the success of our customers and the growth of our company
• We are committed to supporting each other's professional development and career growth, with regular opportunities for learning, mentorship, and advancement
• We embrace a culture of transparency, trust, and respect, where everyone's voice is heard and valued

Our Team’s Favorite Perks and Benefits

• $1800 USD Experience bonus to be used for an “Experience” of your choosing
• Competitive salary, performance bonuses, generous savings fund match.
• Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.