Customer service is the support offered to customers after buying and using a company’s product or service. It helps people to have an easier and more enjoyable experience using what they’ve purchased. Amazing customer service is important for businesses to retain customers and provide a positive experience. At Continuum Global Solutions our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact, it’s our mission.

Other Jobs You May Be Interested In

JOIN OUR TEAM TODAY!

We are now hiring full-time, remote Customer Service Representatives who will handle incoming customer service calls for a major US mobile wireless carrier. Customers or retail store representatives may need assistance when there is an issue with a credit application or approval. Continuum manages a wide variety of calls, and our team members are trained to deeply understand one specific line of business to provide expertise on every call.

The three most important qualities our team members possess are professionalism, patience, and a “people-first” attitude. You must provide a pleasant, helpful experience on every call. You must focus on what can be done to make things right for the customer. At Continuum our values endure:

LEARN MORE. TAKE ACTION

Are you up for the challenge to help Continuum achieve the vision, meet the mission, and live our values? Apply today if you meet all the requirements to be successful in this role:

• I am excited to learn.
• I am willing to be an active participant in an online, remote training class environment.
• I can listen to customers to understand their concerns and build a rapport that will make them feel heard.
• I possess skills and knowledge that allow me to make informed and effective decisions with financial information.
• I understand basic accounting principles and credit standards, including how credit scores predict a customer’s ability to fulfill financial commitments.
• I use good judgement and make ethical, sound decisions.
• I work efficiently, focusing on quality of standards using resources and tools.
• I can navigate through multiple computer applications with speed and accuracy.
• I have good reading comprehension and can review materials and provide information about what I’m reading to the customer.
• I don’t give up easily, even if I’m feeling frustrated. I know when to ask for help and I learn from each interaction.
• I enjoy a professional work setting; I can sit at a desk or table, have experience using a computer and software, using a keyboard and mouse, talking over a headset, and I’m willing to be on camera when required.

SPECIFIC WORK AT HOME REQUIREMENTS:

• You must have a hard-wired ethernet cable to modem/router with high-speed internet service with at least 10mbps download speed. We do not permit the use of Satellite, Wi-Fi, or cellular/wireless carrier internet services, including hotspots. You will be required to pass an online speed test.
• Continuum will provide and ship to you company equipment, including the PC, mouse, and keyboard to use on your network. You must agree to company technical and equipment policies, including responsibilities to protect and maintain the condition of equipment and return it should you need equipment replacement or when separating from employment. This means you must follow standard process to use a company provided QR code and bring the equipment to a local UPS or FedEx shipping store.
• A USB wired headset with noise cancelling microphone is required but is not provided by the company. You must purchase or have a compatible USB wired headset in advance of your start date.
• You must meet and maintain all work at home performance and conduct guidelines, including having a dedicated, quiet workspace free from distractions, family care responsibilities, and all noise. This space should be secured when unoccupied to protect Continuum assets and data from theft and misuse.
• You must reside in one of the following states: AL, AR, FL, GA, ID, IN, KY, MS, NC, OK, SC, TX, UT, VA, WY, MD (most counties) and agree to Continuum’s work location policy.

ADDITIONAL REQUIREMENTS:

• You must be 18 years or older.
• You must have a High School Diploma or GED.
• You must have work experience with a minimum of 6 months’ customer service experience, either in a similar customer service representative/agent position or in a customer-facing retail, hospitality, or other professional work environment that requires following company policies and standards.
• You should possess a friendly personality, professional demeanor, willingness to learn new skills, and a strong desire to help people.
• You should possess high computer proficiency, typing skills, and overall technical knowledge.
• You must be available full-time (40 hours per week) and have schedule flexibility to include working weekend days, evenings, or holidays as schedules dictate. Training schedules may differ from production schedules. Schedules may change as business needs demand.
• You must be willing to authorize and pass a criminal background check, education and employment verification.

Customer Service Representative- Credit (100% Remote in Texas) in Austin, TX ID-4398