Customer Service Representative - FEMA Emergency (Work At Home) - El Paso, TX

Job description

Job Summary

Must have a passion for helping people!

KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is growing quickly and we want you to join our team! KECH is an equal opportunity employer.

Responsibilities and Duties

Provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence.

  • Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism.
  • Communicate and provide accurate answers to resolve end-users' questions and concerns.
  • Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents.
  • Use a respectful and tactful manner to effectively deal with difficult situations.
  • Maintain knowledge of systems/applications/products serviced by the contact center.
  • Ability to follow strict work instructions and procedures.
  • Adapt to continual changes to work instructions and procedures.
  • Available for a flexible schedule from 7 AM to 11 PM ET, Monday through Friday. may require some weekend work.
  • Attend training as needed.
  • Listen to performance feedback and integrate suggestions into your daily tasks.
  • Demonstrate a strong attendance record and excellent work ethic.

Qualifications and Skills

Effective listening & comprehension skills

  • Ability to closely follow instructions
  • Outstanding verbal & written communication skills
  • Analytical & resourceful problem-solving skills
  • Proper telephone etiquette
  • High level of accuracy & attention to detail
  • Computer literacy, technical aptitude & familiarity with basic office software systems
  • Ability to work independently & in a team setting
  • Flexibility to work different shifts

Must have HS diploma.

Benefits

Closed on Federal holidays

Work from Home Requirements

  • A dedicated, quiet space in your home to work.
  • Broadband internet with 10M upload and 2M download speeds. No wi-fi, must have direct router connectivity

Communication method(s) used:

  • Phone

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Employment Length:

  • 1 - 3 months
  • 4 - 6 months
  • Varies

Work Remotely

  • Yes

Job Types: Full-time, Seasonal

Pay: From $21.77 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Location:

  • El Paso, TX (Required)

Work Location: Remote

Job Types: Full-time, Temporary

Pay: $21.77 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekends as needed

Experience:

  • Writing skills: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

License/Certification:

  • Driver's License (Preferred)

Location:

  • El Paso, TX (Required)

Work Location: Remote

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