Executive Housekeeper ID-5348

Summary

The primary function of the Executive Housekeeper is to direct andcoordinate the day to day operations within housekeeping, with all of GuestServices.

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Qualifications

To perform the job successfully, an individual must beable to adhere to each of the essential duties satisfactorily. The requirementslisted below are representative of the knowledge, skill and ability necessaryto do so. Reasonable accommodations may be made to ensure individuals withdisabilities are able to perform the essential functions.

Essential Duties andResponsibilities

  • Maintain a highdegree of cleanliness for all guest rooms, meeting spaces and public areas.
  • Purchase of allHousekeeping’s supplies, linens, equipment and amenities.
  • Conduct andprepare monthly inventories.
  • Develop,implement and maintain programs for maintenance of guest rooms and publicareas.
  • Maintain the lostand found, and ensure to include records, mailings, guest inquires, etc.
  • Oversee andsupervise the Laundry Attendants to include purchasing of laundry chemicals,staffing, and the usage of laundry machinery.
  • Daily schedulingof HK staff to meet factors including occupancy and business demands.
  • Daily inspectionsof guest rooms and public areas.
  • Coordinate withEngineering to implement the maintenance and repair of guest rooms.
  • Work with, andarrange work for outside contractors (i.e., exterminator services, draperycleaners, waste removal etc.).
  • Coordinate the cleaningof all outside areas, including the parking garage.
  • Open and closethe Housekeeping department.
  • Answer guestcomplaints and resolve problems to maintain guest satisfaction.
  • Coordinate deepcleanings and special projects as necessary.
  • Attend mandatorymeeting and hotel functions.
  • Directdepartmental meetings as necessary.
  • Serve as ManagerOn Duty.
  • Ensure to followthrough on all issues and discrepancies as pertaining to Housekeeping.
  • Knowledgeable ofall MSDS materials.
  • Attend allmandatory meetings and hotel functions
  • Comply with allcompany standards and policies, as established in the employee handbook.
  • Other duties as requestedby management.

Additional Responsibility

  • Clean and maintain all Banquet rooms.
  • Prepare for and set up Banquet rooms as needed.

Education and/orExperience

A High School diploma or General Education Degree (GED); Bachelor Degree in Hospitality or HotelManagement preferred or 2 year related experience and/or training; orequivalent combination of education and experience. Previous hotel experiencepreferred, but not required.

Language Skills

The ability to: listen, read, write, and speak, bothclearly, and effectively ensures that the lines of communication are openbetween the Associates and guests at the hotel; and is absolutely essential.Customer service is our priority, so it is imperative that all Associates communicateto the best of their ability.

MathematicalSkills

The ability to perform basic mathematical functions:adding, subtracting, multiplying, and dividing, using whole numbers, commonfractions, and decimals; along with the ability to compute rate, ratio, percentand interpret bar graphs.

Safety Policiesand Practices

All Associates are responsible for following the Companysafety policies and procedures.

Work Environmentand Reasoning Ability

The ability to apply the use of common sense andunderstanding in order to carry out instructions, whether in written, oral ordiagram form. The ability to work in close proximity with others comfortably,while multitasking in a fast paced environment. Conflict resolution skills.

Appearance andPerformance Expectations

All Associates are responsible for following the Companystandards of appearance, which is a major part of all performance appraisals.Expectations of performance will be explained and assessed by your departmenthead.

Physical Demands

Whileperforming the duties of this job, Associates may need to lift items up to 50lbs. and spend a length of time on your feet.

Executive Housekeeper ID-5348

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