Field Service Parts Specialist ID-9183

January 28, 2025

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Portland, OR region.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

EAM Mosca is seeking an experienced Service Parts Specialist to support our service techs in the field by maintaining Service inventory and fulfilling our parts orders.

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Service Parts Specialist Responsibilities include.

Maintaining proper parts inventory in all Service vans and One Service B kits by reconciling service consumption, replenishment, and backorders based on established Hi/ Low levels.
Fulfilling parts orders on demand as the technician places parts orders for continued service repairs, warranty, and emergency work.
Creating AS400 parts quotes at the request of Service technicians and or Managers.
Creating Return Authorization for any warranty-related parts orders, auditing inventorying, finalizing any RA documentation, and regularly identifying any outstanding RA
Keeping track of all-Service related backorders,
Maintain our internal service inventory of uniforms, tools, and electronic specialty tools; Create high/Low limits; Place orders for new hires and service techs; and replace Service techs.
Maintain and keep new van part kits ready for new hires as we grow and add new territories.
Annual Audit of all Service Part Locations: Work with techs and accounting to audit all Service Parts locations physically.
Research Parts availability in multiple EAM locations, including Canada and Mexico, making any necessary arrangements to acquire these parts in the provided systems

Skills Required

Able to work in a fast-paced, customer-focused, high-pressure environment
Able to organize and compartmentalize urgent tasks from routine tasks and ensure urgent work is driven to completion. Ensuring the parts were shipped.
Ability to work with multiple divisions within the organization and third-party shippers to complete an order process.
Ability to work independently with little supervision.
History of working with ERP systems like AS400, SAP
Knowledge of Service Management organizations and parts systems.
Understanding of basic principles of Supply chain management
Superb time management and detail orientation
Ability to keep company confidence
Understanding ERP systems SAP, AS400
Microsoft 360 suite, Teams and SharePoint
Experience in field service organization
Associate’s degree or equivalent in lieu of experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Field Service Parts Specialist ID-9183

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Field Service Parts Specialist ID-9183

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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