Health Support Coordinator ID-5800

January 4, 2025

About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.

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*This position is remote, however preference will be given to Minnesota residents*

How is This Role Important to Our Work:

This position is responsible for cross functional support within the Care Management department. This role provides support to the Health Coaches by taking on the non-clinical pieces of case management allowing the Health Coaches to focus on the clinical aspects of the program. A major responsibility will be to support the Manager of Clinical Care Management by assigning and analyzing cases as well as to support and collaborate with internal partners, including health coaches, team leads, account management and program management.

A Day in the Life:

In addition to working closely and collaboratively with the Health Coaches, the Support Coordinators will be accountable for the following: Receiving, researching, and prioritizes referrals through mailbox and work queue.

Handling department home pages for team and re-assigning work every day to health coaches based on type of case, workload, overall queue volume and client assignments.
Daily tracking of queue volume, analyzing trends with regard to volume, type of cases and reports results of analysis to team leadership.
Assisting with data and reporting needs, analyzing data, identifying trends and root cause analysis under direction of the management.
Conducting project management for key initiatives under direction of the Manager of Clinical Care Management.
Assisting with vendor and/or provider pilot projects by reviewing high profile client pilot projects, analyzing data and looking for trends.
Troubleshooting and fixing systems issues, including the 60+ expected external vendor integrations.
Finding providers.
Coordinating provider-to-provider contact.
Making doctor appointment for members.
Facilitating medical record request.
Provider contact information.
Maintains outstanding level of customer service throughout all points of customer contact.
Accurately applying policies and processes related to case management activities, while exercising independent judgment with minimal oversight.
Establishing and being a great partner with internal and external customers.
Accepting accountability for special projects that requires moderate complex research, analysis and documentation skills.
Recognizing workflow improvements and collaborating with leadership to implement the changes.
Requesting system access for staff.
Other duties as needed.

Required Skills and Experiences:

2+ years' related experience or Bachelor’s degree. All relevant experience including work, education, transferable skills, and military experience will be considered.
Exceptional customer service skills.
Excellent data entry skills and attention to detail and accuracy.
Demonstrated time management skills.
Effectively applies and demonstrates workflow instructions and successfully meets turn-around-time expectations.
Familiar with MS Office Suite.
Strong interpersonal and verbal and written communication skills; ability to express moderate to complex issues to individuals, groups, internal and external contacts, and writes clear, concise and grammatically correct materials.
Strong organization, research, and analytical skills.
Demonstrated decision making and problem-solving skills.
Demonstrated ability to effectively deal with escalated situations.
Positive, professional, service-oriented behavior.

Nice to Have:

Claims experience.
Current call center environment training and experience.
Working knowledge of BCBSMN products and systems.
BCBSMN Provider Service or Customer Service experience.

Compensation and Benefits:

Pay Range: $21.00 - $26.25 - $31.50 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more

Health Support Coordinator ID-5800

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Health Support Coordinator ID-5800

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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