Home Based Collections Specialist ID-6366

Job Description:

The DCX Client Services - Home Based Collections Specialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills

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Ideal Candidates will be

  • Excellent communication skills with a problem-solving attitude
  • Ability to actively listen and respond in a positive, empathetic manner
  • Excellent interpersonal skills
  • Excellent ability to organize and coordinate tasks
  • Proactive attitude with a passion for customer satisfaction

Role Details

  • Industry: Promotions
  • Work Shift: 8:00 AM - 5:00 PM CST (USA)
  • Workdays: Monday through Friday (USA)
  • Written and spoken English skill: Very Proficient
  • Salary Range: 23,000-37,500

Job Responsibilities

  • Accept and process payments from customers.
  • Update and maintain accurate customer payment information in our system.
  • Provide exceptional customer service.
  • Initiate outbound collections calls to customers with outstanding account balances.
  • Update credit card information due to declined, lost, or expired cards.
  • Respond to inbound accounting customer service calls and emails.
  • Address customer concerns by clarifying the complaint, determining the cause of the problem, and transferring the complaint to the appropriate department.
  • Ensure compliance with company policies and procedures.
  • Attend meetings, training sessions, and other required events.
  • Perform other duties and projects as assigned.

Additional Job Requirements

  • Education: Bachelor’s degree in Accounting or Finance, Business Administration, or any related field.
  • Experience: 1-3 years of proven experience as collection specialist or in a similar function.
  • Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook.
  • Strong understanding of billing and collection processes.
  • Highly skilled in negotiation

Home Based Collections Specialist ID-6366

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