Intern – Customer Care & Social Media ID-9377

At Publix, we are committed to making a difference and it’s our pleasure to continuously develop our most valuable resource— our associates. The Publix Summer Internship Program prepares a cohort of young professionals for a smorgasbord of opportunity in the workplace through relationship building, development of self-confidence, and insight into industry knowledge.

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Since the inception of the program in 2007, Publix empowers interns to share, lead, and implement their creative ideas, projects, and unique contributions towards our organization and the communities we serve.

Over the course of 10 weeks, interns are immersed in consequential department projects which allow them to apply academic concepts learned in the classroom to a real-world, corporate setting. The intern cohort participates in several exclusive events including meeting with Publix executives, volunteering in a local community service event, touring manufacturing and distribution facilities, and giving an end-of-summer presentation to Publix leaders. This summer, the program will occur from May 19 through July 25 at our company facilities in Lakeland, Florida. Interns are offered competitive pay and are generally expected to work onsite 40 hours per week, although this varies by department. Additionally, we partner with Florida Southern College to provide free housing for our out-of-town interns.

Come join an organization consistently ranked as a great place to work and make valuable contributions through an inimitable experience helping you grow professionally and personally. Add your story to the Publix legacy and apply today.

Position Overview

Working within Customer Care & Social Media, this intern will provide support to the Social Community & Care team and additional department areas. These teams are dedicated to delivering best-in-class experiences, deepening our relationships and fostering passion for Publix with every customer engagement. As an intern, you will have the opportunity to work on various projects and tasks that focus on enhancing our social and digital customer engagement, social listening and operations initiatives.

What you’ll do

  • Learn and become proficient in our social engagement software to effectively manage assigned projects.
  • Support the team in advancing our social media presence and social care efforts.
  • Participate in social listening initiatives to collect insights and identify trends across various platforms.
  • Contribute to the continuous improvement of our social and digital customer engagement processes.
  • Perform analytics to measure and report on engagement performance.

Required Qualifications

  • Must be an actively enrolled student not graduating prior to the start of the Summer Internship Program in May; or
    • If graduating from a bachelor’s degree program prior to the start of the internship, starting a graduate degree program in the upcoming summer or fall semester; or
    • If graduating from a master’s degree program prior to the start of the internship, starting a graduate degree program in the upcoming summer or fall semester)
  • Must be pursuing a bachelor’s or graduate degree in communications, public relations, marketing, media, project management, consumer insights, business management or related field and be a current sophomore or above (rising junior or above as of the program start in Summer 2025) or a graduate student
  • Knowledge and coursework in social media; Facebook, X, Instagram, YouTube, etc.
  • Basic knowledge of Microsoft Office; Word, Excel, and PowerPoint
  • Strong writing skills for various communication channels
  • Strong analytical and critical thinking skills
  • Strong project management skills
  • Strong organizational skills and the ability to prioritize work demands
  • Demonstrated professionalism
  • Strong teamwork and collaboration skills

Preferred Qualifications

  • One year of experience in social media for business
  • One year of experience utilizing social media tools
  • Customer service experience

Benefits

  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Paycheck direct deposit
  • Credit union

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Intern – Customer Care & Social Media ID-9377

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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