MST Fully Remote HVAC/Plumbing Scheduling CSR ID-6696

About Us

Experienced team that is making a difference in the lives of people in the trades. Now is a great time to join our established and growing business. We believe in doing the right thing as we serve the families of customers and their employees with genuine care.

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Who You Are

Someone looking for a career, not a job. The ideal candidate must have a growth mindset and be interested in professional development. They should also be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. Plumbing/HVAC/Service industry experience is highly preferred!

Responsibilities include:

  • Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
  • Coordinate scheduling of technicians for service calls, installations, and repairs
  • Dispatch technicians to job sites in a timely and efficient manner
  • Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
  • Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
  • Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
  • Organize and maintain systems for documents, invoices, and client records
  • Process payments from customers and follow up on overdue accounts as necessary
  • Assist in setting up and implementation of Client CRM
  • Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

  • Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
  • Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
  • Excellent time management skills and the ability to multitask and prioritize work
  • Attention to detail and problem solving skills
  • Excellent communication with customers, suppliers, and team members
  • Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers

TECH REQUIREMENTS:

  • Desktop or Laptop with webcam & speakers and a second monitor
  • Operation System must be Windows or Mac based
  • Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
  • 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
  • High-Speed Internet with a wired ethernet connection and highspeed connection.

Compensation

$13 per hour

If you're interested in being part of a dynamic and supportive team with opportunities to grow your career, we'd love to hear from you!

We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.

MST Fully Remote HVAC/Plumbing Scheduling CSR ID-6696

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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