ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guide the Company’s cash handling, accounting, and reporting teams, assuring they log, research, analyze, and decipher customer and reporting needs.
• Assure customer payments are posted in accordance with customer instructions.
• Drive daily/monthly/quarterly reconciliation and audits.
• Identify, manage, and provide reporting on discrepancies and non-conformities.
• Organize and maintain financial data into digestible dashboards and reports.
• Coordinate and collaborate with our client to build relationships and maintain best practices.
• Audit system records ensuring account information (Balances, service dates) match across platforms.
• Maintain reporting and workflow for customer refunds and collector credit reversals in accordance with UDAAP.
• Create daily reviews and reports for various payment channels to provide early warnings of system issues.
• Participate in the collaboration and completion of state and regulatory audit requests.
• Maintain relationships with banking institutions to assist with discrepancy resolutions.
• Oversee handling of client requests.
• Maintain a thorough understanding of all tasks your team is assigned to complete.
• Assist with maintaining department standards, KPI, and reporting for departmental productivity.
• Provides consistent employee feedback, including monthly and annual reviews.
• Coach, mentor, and develop cash controls team to enhance their skills and performance.
• Collaborate in creating and maintaining training documents, work instructions, and other compliance artifacts.
• Make recommendations for hiring, firing, training, advancement, promotion, or any other change of status of department staff within the budget guidelines and communicate procedures for such change of status events.
• Maintain engagement, approachability, and presence throughout the department.
• Enforces Company’s work-from-home policies and abides by them when working from home.
• Spot and report trends, patterns, or opportunities for improvement, particularly as they relate to unfair, deceptive, or abusive acts or practices (UDAAP) when viewed from the customer’s perspective.
• Assure compliance with federal, state, and local laws and regulations, including FCPA, UDAAP, HIPAA, and others.
• Participate in or lead special projects and initiatives as needed.
• Handle additional duties as assigned.

QUALIFICATIONS / EXPERIENCE:

• Excellent analytical background with attention to detail.
• Minimum of 3 years of cash posting/payables/receivables experience, with at least 1-2 years in a supervisory role.
• Must be dependable, reliable, and organized. This includes attendance, adhering to work schedules, and producing accurate work.
• Proficiency in Microsoft Excel, Word, PowerPoint, File Explorer, Adobe, and SmartSheet (managing spreadsheets, creating charts, and using Excel formulas) and the ability to work on a computer network and proprietary systems.
• Ability to operate automated office equipment including, but not limited to, network laser printers, desktop printers, sophisticated copy machines, facsimile machines, and dictating equipment.
• Ability to work independently, carrying out routine tasks and assignments on a scheduled basis with minimal management intervention.
• Respectful of employees’ differences and talents.
• Have strong verbal, written, and conflict resolution communication skills.
• High school diploma, GED, or equivalent.
• Accounting certification is a plus.

SUPERVISORY RESPONSIBILITIES:

• Patient Engagement Representatives