Production Support Specialist- Remote ID-9958

Production Support Specialist Location: can be fully remote or in Chicago, IL Duration: 6 months with possibility of extension Job description The Production Support Specialist (PSS) is a well-rounded, tech-savvy thinker with a bias towards resolution. The person in the role is responsible for project work associated with product rollout and other similar initiatives. The PSS role entails understanding the intricacies of our fulfillment programs, providing requirements, assisting with documentation of test cases, the setup of forms and variables in the administrative system, and executing tests during UAT. The Product Support specialist will work with our internal and external partners, and our fulfillment team to ensure seamless communications and roll-outs for our products and services are performing as designed. This includes but is not limited to the management of vendor print reports; the evaluation and troubleshooting of any reported printing errors; review of complex fulfillment requests escalated by Integrated Client Services team; and frequent correspondence with internal business partners such as Account Managers and Implementation Managers.&nbsp ;Responsibilities:
  • Understand group insurance regulations related to fulfillment, including situs rules
  • Participate in project lifecycle for new product rollouts and regulatory changes
  • ssist with UAT of projects as assigned by Manager
  • Manage vendor print report log and troubleshoot policy errors
  • Draft cover letters for special mailings using Microsoft Word
  • Handle duplicate policy requests for complex cases
  • Create sample policies for the field
  • udit benefit setup completed by Contract Specialist team when needed
  • Handle complex benefit setup for groups with non-standard fulfillment rules when needed
  • Organize multiple production issues, customer requests and inquiries from other sources.
  • Maintain ownership until resolution of issue.
  • Other projects and duties as assigned
The role requires a high degree of systems thinking, organization, and time management as there are often multiple, competing priorities . Skills Excellent written and verbal communication skills, strong team player Excellent knowledge of MS Suite of products and Adobe Acrobat Pro Working knowledge of JavaScript Ability to work independently Proven ability to learn processes, infrastructure, systems and applications Ability to operate in a dynamic environment and retain focus on goal achievement

Production Support Specialist- Remote ID-9958

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts