Remote Bilingual Customer Service Representive ID-9808

We are looking for a dynamic and proactive Customer Service Representative to join a company in the Dental Health Industry in the United States. For this position, candidates must have an outstanding English level, a positive personality and enjoy sales.

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Key Responsibilities:

  • Handle inbound calls from customers for appointment settling and providing general information about the services.
  • Updating and capturing information in the CRM system.
  • Provide a great experience to the customer through professional interaction.
  • Conducting soft sales while explaining the benefits of our services.

Schedule:

  • Monday through Friday, 8am to 4:30pm PST (30 minute lunch).
  • This position requires employees to work 1 Saturday every other month (the day off, is replaced with another day of the week).

Requirements:

  • Excellent verbal and written English communication skills (C2).
  • Customer service and call handling experience.
  • Proficiency in using CRM systems.
  • Ability to work efficiently and maintain attention to detail.
  • Experience in sales (preferred).

What we offer:

  • Base salary of $15,000 MXN - $18,000 a month (before taxes), depending on experience + commissions.
  • Food Vouchers $1,000 MXN a month.
  • Home office bonus of $800 MXN a month.
  • Sales commissions up to $400 USD a month.
  • Fully remote position.
  • Mexican Law Benefits.

Remote Bilingual Customer Service Representive ID-9808

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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