Sales & Reservations Agent (Full Time) ID-6515

U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls, matching U-Haul products and services with Customer needs. Sales & Reservations Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey.

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Scheduling:

  • Available to work 40 hours per week, Monday – Sunday with a primary focus of Tuesday, Wednesday, Friday, Saturday, and Sunday: 1:30 PM – 10:00 PM (shifts in Arizona time).
  • Available to work at least one weekend day per week. Priority will be given when providing availability on Tuesday, Wednesday, Friday, Saturday, and/or Sunday.
  • Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.

Initial Education/Training: Our paid, comprehensive, three-week education program is fast paced and builds upon your existing skill set to prepare you to independently serve U-Haul Customers. Education includes Instructor-led class discussions, role-play, games, simulations, videos, and e-learning modules through U-Haul University. Our Instructors have all been on the front-line; therefore, relate and will help support and prepare you as you begin to perform your job duties, including taking live Customer calls the first week.

Compensation: Earn hourly base pay of $13.00 plus discretionary sales bonus, with the potential to earn $17-20 per hour and the opportunity for base pay merit increases based on performance (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws).

Benefits: At U-Haul, our Full-Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals.

Minimum Experience:

  • One year of Customer Service or Sales experience in a retail setting/environment.
  • Strong interpersonal and communication skills (clear speaking voice, excellent verbal communication, and active listening skills).
  • Ability to prioritize and multi-task, including navigating through and using multiple business software applications.
  • Successful completion of a job-related assessment is required.

Work From Home Requirements:

  • All work duties, including initial education, must be performed at your home address in a private, quiet work area.
  • Dependent and child-care arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.
  • The use of a personal home computer is required and meets the technical requirements (below). Your designated computer must be used during the application process and the same computer used to perform your job duties.
  • Manager approval is required if you need to change your designated computer.

The following technical requirements must be met to work from home:

Computer Specifications:

  • Windows 11 required
  • 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)
  • Processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)
  • SSD internal storage with 5GB (Minimum) free space

Additional Hardware:

  • Webcam (external or built in)
  • USB headset (wired)

Internet speeds:

  • Ping under 100
  • 50MB (Minimum) download speed (Recommended: 100MB)
  • 5MB (Minimum) upload speed (Recommended: 10MB)

Note: Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, NV, NJ, NM, NY, OR, RI, VT, WA or the District of Columbia.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis

Sales & Reservations Agent (Full Time) ID-6515

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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