Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit, and our fast-moving team is committed to leading as a 21st century company.

As a Senior Permits and Licensing Operations Manager, you will play a… pivotal role in driving the global expansion of Airbnb’s businesses. You will be responsible for researching, understanding, and collecting pertinent licenses, certifications, and public and private permitting and access requirements to help guide our strategy and programs. You’ll do this while aligning cross-functional teams on execution plans, enabling rapid growth and ensuring compliant and high quality experiences for our guests and hosts worldwide. Your attention to detail, strong operational skills, and ability to manage multiple priorities will be crucial to your success.

Our team

The Scaled Ops team is a cross-functional supply team that supports Airbnb’s global business operations as we coordinate internally and with guests, hosts, and local governments / organizations to ensure successful outcomes for our community.

We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. Past experience in working with a wide variety of permits, licenses, certifications, and/or permissions within the leisure and hospitality industry is an asset, as is a willingness to be scrappy, roll up your sleeves, and dig into the details of each situation.

In this role, you will help us build out the permitting, licensing, and certification program at Airbnb. You will help determine which permits, licenses, certifications, and/or permissions, are required for each activity and location; assist with the development and organization of regular verification for any required permits, licenses and certifications;, and also provide guidance to hosts on procurement of such permits, licenses, and certifications. You will drive strategy alignment across multiple stakeholders, and the execution of the program. You will have an eye towards scale, testing, and iterating to further the capacity of the team. Ultimately your work will support the ability for Airbnb to grow and scale its businesses as a good partner to local communities and stakeholders.

Responsibilities

• Build out the operational plan to understand, define, collect and maintain permitting and licensing requirements for various categories across the business at the local and regional levels.
• Create alignment across Supply, Policy, Legal, Product Marketing, and Business stakeholders on plan to execute on permit, license, access requirements or other necessary permissions.
• Implement requirements within local jurisdictions, such as reaching out to permitting / licensing bodies, conducting training sessions for team members, and verifying that required documentation has been received and stored.

• Directly connect with institutions, regulatory bodies, and private property owners to understand their requirements and create plans that enable access for hosts.
• Assist hosts with obtaining required permissions.
• Triage inquiries from private and public permitting / licensing bodies, addressing access-related incidents, and assisting with any local enforcement actions or investigations.
• Work with Product and Engineering to identify opportunities to automate operational processes, shape requirements for internal tooling development.

Skills And Experience

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• 10+ years of work experience in operations, management consulting, and/or project management in dynamic entrepreneurial and highly ambiguous environments.
• Experience with permits and licenses, particularly access/location ones, within the travel and hospitality industry, is a strong plus (ideally spanning a wide variety of geographies).
• Experience spinning up programs and projects from 0 to 1.
• Alignment with Airbnb’s values and high ethical standards.
• Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives.

• Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including product, analytics, legal, and policy.
• Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions. SQL knowledge is a plus.
• Excellent organizational skills with high attention to detail and quality.

• Excellent written and verbal communication skills, excellent presentation skills.
• Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited to get their hands dirty.

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $80-$100/hour.

Benefits: Medical, Dental, Vision, 401K