Senior ServiceNow Engineer

How youll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines, Inc. has multiple openings for Senior ServiceNow Engineer (Senior Systems Engineer) in Bloomington, Minnesota…

Job Responsibilities:

• Analyze Release Notes for 12 patches and 2 major upgrades to understand the impacts to the implemented functionality. Responsible for monthly patching, system checkouts, and validation for the MID and Edge Encryption servers for the operating system, database, and other applications installed on the servers.

• Responsible for Access Management. Release deployments for internally developed changes to the product. Responsible for installation of new plug-ins.

• Support monthly cloning activities and the development lifecycle for engineering activities. Provide support for the personnel using the system, including troubleshooting issues, addressing incidents, and requesting fulfilment.
• Manage license compliance for installed and purchased capabilities.

• Provide system administration for the ServiceNow platform and other applications supported by the team including but not limited to: setting migration updates; system patching and upgrades; user and group management; daily health checks; system checkout for RFC implementations impacting our applications; and routine reboots of the systems.
• Telecommuting permitted 50 of the time.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.

Why Youll Love Delta

• Competitive salary, industry-leading pro?t sharing program, and performance incentives
• 401(k) with generous company contributions up to 9
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

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What you need to succeed (minimum qualifications)

• Bachelor’s degree in Information Technology, Electronics and Communication Engineering, or related field, and 5 years of experience in ServiceNow application support/administration.
• In the alternative, will accept Master’s degree in Information Technology, Electronics and Communication Engineering, or related field, and 2 years of experience in ServiceNow application support/administration.

Must have work experience in:

• Troubleshooting ServiceNow platform performance;
• Setup, Maintenance, and Troubleshooting of Clones of ServiceNow environments;
• Migration of ServiceNow application code changes between environments;

• Server Management; and ServiceNow Integration support.

What will give you a competitive edge (preferred qualifications)
• Airline experience is preferred

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