Telephonic Triage RN ID-7981

Job Overview:

As a Telephone Triage Registered Nurse (RN), you will play a critical role in providing high-quality healthcare services remotely. You will assess patients' needs over the phone, provide medical advice, and direct them to appropriate levels of care. Your expertise in clinical assessment, communication skills,

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and empathy will ensure effective patient care and satisfaction.

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Responsibilities:

  • Patient Assessment: Conduct thorough assessments of patients' symptoms, medical history, and current condition over the phone to determine the appropriate course of action.
  • Medical Advice: Provide accurate and timely medical advice to patients based on established protocols, clinical guidelines, and nursing judgment.
  • Triage: Prioritize patient needs and determine the level of urgency for medical care, including recommending immediate emergency care, referring to urgent care, or advising self-care at home.
  • Documentation: Maintain detailed and accurate documentation of patient interactions, including assessment findings, advice given, and recommended follow-up actions.
  • Patient Education: Educate patients about their health conditions and treatment options.
  • Quality Assurance: Adhere to established protocols, standards of care, and regulatory requirements to ensure the delivery of safe and effective telephone triage services.
  • Professional Development: Stay updated on current healthcare practices, guidelines, and technology related to telephone triage nursing through ongoing education and training.

Qualifications:

  • Education: Graduate of an accredited nursing program with a current unrestricted/unencumbered Registered Nurse (RN) license (Will need a multistate compact license in the state of permanent residence and an active California license. Upon hire will need to apply for other licenses as directed.)
  • Experience: Previous experience in telephone triage, emergency nursing, or other relevant clinical settings preferred. Minimum 3 years experience working in a hospital setting.
  • Clinical Skills: Proficient in clinical assessment, critical thinking, and decision-making in a remote environment.
  • Communication: Excellent verbal and written communication skills with the ability to convey complex medical information clearly and compassionately to diverse populations.
  • Empathy: Demonstrated ability to show empathy, compassion, and professionalism when interacting with patients experiencing medical concerns or distress.
  • Technology: Comfortable using electronic records systems and other technology tools essential for remote patient care.
  • Teamwork: Strong collaboration skills with the ability to work effectively as part of a telephonic triage team.
  • Adaptability: Flexible and adaptable to changing priorities, workflows, and patient needs in a fast-paced environment.
  • Ethics: Uphold ethical standards of nursing practice, patient confidentiality, and privacy in all interactions.

Extended Periods of Sitting and Computer Work/Phone Use: Perform duties requiring sitting at a workstation and using a computer/phone for extended periods (8+ hours) throughout the day to assess patient needs, document interactions, and provide medical advice.

Telephonic Triage RN ID-7981

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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