Assistant Director of Housekeeping ID-5377

December 31, 2024

The Carlyle, A Rosewood Hotels looking for an Assistant Director of Housekeeping. The Assistant Director of Housekeeping is responsible, supervises, and coordinates the activities of Housekeeping managers, room attendants, house attendants, public area attendants, and floor supervisors. He / She assists in the managing and directing of the day–to–day operations of all housekeeping functions. Participates in and enforces quality assurance for the Housekeeping Department and department cost control measures.

Essentials Duties & Responsibilities Required Skills

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Assists the Director to develops specific goals and plans to prioritize, organize, and accomplish work.
Develops Managers through defined Key Performance Objectives and established Personal Develop Plans
Ability to interact with various departments to ensure all guest requests are completed
Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Managers, Supervisors, Coordinators, Room Attendant, House Attendants and Valet Attendants.
Supports the Director on conducting department meetings and continually communicates a clear and consistent message regarding the Housekeeping department and hotel goals to produce desired results.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations

Supports the Director in developing and updating policies and manuals, as related to the department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
Actively participates in the recruitment and talent development for the department, to meet both current and future needs.
Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.
Anticipate critical situations and assist wherever necessary to alleviate the pressure and to assist the guest expediently.

Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.
Foster and promote a cooperative working climate, maximizing productivity and employee morale
Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.

Qualifications

Bachelor’s Degree in hospitality management
Minimum two years in ultra-luxury hotel operations, preferably in a union environment
Thorough knowledge of Hotel Operations, Hotel Services, Hotels policies and regulations, Forbes standards, technical knowledge of Opera, Knowcross and Microsoft Office Application
Strong command of both spoken and written English with fluency in other languages preferred
Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team

ABOUT THE CARLYLE, A ROSEWOOD HOTEL

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

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Compensation: $85,000 - $95,000 annually

Competitive Benefits

Medical, dental, vision and retirement benefits
Paid holidays
We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

About Us

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

Assistant Director of Housekeeping ID-5377

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Assistant Director of Housekeeping ID-5377

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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