Assistant Manager ID-5376

Our Story

We’re J.Crew Factory, and we believe shopping should be fun. Our brand is built on creating timeless styles that last season after season—while still making sure to stay in front of what’s next. We also believe in looking like a million bucks, not spending it, which is why we go the extra mile to source the best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise. We aim to cultivate high-quality employees so together, as a team, we can mirror our brand values: creativity, inclusion and collaboration. If this sounds like you, we want to talk. At J.Crew Factory, there are no strangers, only friends you haven’t met yet.

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Job Summary

As an Assistant Manager, you are a key member of the leadership team.  You’re responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement.  You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential.  You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed. 

Job Responsibilities

  • Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
  • Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
  • Lead fit sessions that enhance product knowledge and fuel a style obsession.
  • Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
  • Ensure the team is always on track to make their goals and exceed customer expectations.
  • Own the selling floor and ensure that the right people are in the right place at the right time.
  • Be ready to step in for another manager as needed.
  • Plan and execute local events that tie to the community and fuel incremental traffic and sales.
  • Act in a manner that aligns with our values.

(About you) You’ll be great in the role if you …

  • Love our brand, customers and teams.
  • Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.
  • Have a track record of setting and achieving goals.
  • Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
  • Make smart decisions by: actively listening, understanding data and looking beyond the obvious.
  • Have a high school diploma or equivalent combo of education and experience.
  • Have 2 or more years of experience with similar scope, specialty retail preferred.
  • Communicate effectively and confidently.
  • Process information and operate store systems accurately.
  • Are available when we are busy, including: nights, weekends and holidays.
  • Are adept with technology and apps and familiar with industry-related blogs and feeds.
  • Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
  • Must regularly move around all store areas and be accessible to customers.

Before we wrap, a word about a few of our way cool perks…

  • Competitive base pay and bonus programs
  • Flexible days and hours
  • Amazing merchandise discounts
  • 24/7 free confidential help with a variety of personal and work concerns
  • Personal and professional development
  • Giving back –volunteer program, disaster relief funds, charitable matching donations*
  • Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*
  • Time Away – paid time off, holidays, parental leave, disability leave, bereavement*
  • 401(k) plan with company matching contributions*

Assistant Manager ID-5376

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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