Customer Service Representative for Loan Servicing - $20-25 p/hr - Remote | WFH (Max 30 hrs)

We are seeking a committed and detail-oriented Loan Servicing Customer Service Representative to join our esteemed team. This crucial role involves managing inbound communications pertaining to our loan services, ensuring a high level of customer satisfaction. The ideal candidate will demonstrate excellent communication abilities, possess a solid understanding of loan products, and exhibit a strong dedication to providing exceptional service to clients and prospective customers.

Key Responsibilities

 

  • Manage Inbound Communications: Respond effectively to phone calls, emails, and various other forms of communication regarding our loan services.
  • Provide Accurate Information: Address client and prospective customer inquiries concerning loan products, terms, conditions, and application procedures with clarity.
  • Assist with Loan Applications: Guide clients through the loan application process by clearly explaining the necessary documentation and subsequent steps involved.
  • Problem Solving: Aid clients in resolving issues or concerns associated with their loan accounts, payments, and transactions.
  • Follow Up on Customer Inquiries: Ensure timely and comprehensive follow-up on customer requests and questions.
  • Document Client Interactions: Maintain accurate records of customer inquiries, issues, and resolutions within our CRM system.
  • Collaborate with Loan Officers and Teams: Work alongside the loan services team to guarantee seamless customer service and escalate complex issues as required.
  • Maintain Product Knowledge: Stay informed about the latest loan products, policies, and industry regulations.

 

Adhere to Compliance Standards: Ensure all client interactions and services are compliant with company policies and regulatory requirements.

Required Skills

 

  • Strong verbal and written communication skills, capable of explaining complex loan terms and processes clearly.
  • Proficiency in Microsoft Office, CRM software, and phone systems.
  • Problem-solving skills to efficiently address and resolve customer concerns.

 

  • Attention to detail in managing and documenting customer inquiries and interactions.
  • A customer-centric approach with a passion for delivering exceptional service and assisting clients in achieving their financial objectives.

Qualifications

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  • Minimum of 1-2 years of experience in customer service, preferably within loan services, banking, or financial services.
  • Familiarity with various loan products (such as home loans and personal loans) is advantageous.

 

  • Ability to work independently as well as collaboratively within a team in a fast-paced environment.
  • Strong multitasking and organizational skills to effectively manage various communication channels simultaneously.

Career Growth Opportunities

By joining our distinguished team, you will have the opportunity to enhance your experience in the financial sector, contributing to the successful completion of real estate investment projects while collaborating with passionate professionals committed to excellence.

Company Culture And Values

 

Become part of a reputable private direct lender recognized for its integrity and commitment to excellence within the real estate industry. Our team thrives in a collaborative and supportive environment that values professional growth and development.

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