Job description:

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

Position Summary:

The Nurse Educator will be part of a dedicated team responsible for providing reimbursement support for a pharmaceutical manufacturer’s products. The Nurse Educator will provide product and clinical education to patients, healthcare providers (HCP) and associated HCP office staff in the continental United States.

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Primary Responsibilities:

Provide product and/or disease state education via phone to patients and HCPs regarding product specific information such as dosing protocols and information, administration of product, and potential adverse events of product. Foster the continued and proper use of the product. Engage in program related communications with manufacturer’s field-based sales force (representatives and district managers) if applicable. Communicate to Program Manager any feedback regarding concerns identified during the interactions with patients. Communicate to the Program Manager any questions/concerns the Patient/HCP and or the HCP staff have regarding the Product. Document in the CRM any interactions with Patients, HCPs and HCP staff.

Required Qualifications:

• Registered nursing license to be in good standing in at least one state where nurse will be conducting the in-services.
• Minimum of two-four year of recent nursing experience that includes, but is not limited to direct patient care, physical assessment, patient education, group in-servicing, and proficiency in peripheral access.
• Injection and/or infusion experience preferred.
• Proven success utilizing good communication, speaking, and writing skills when interacting with customers.

Professional Competencies:

Business Skills and Knowledge

• General Management

Demonstrate analytic and problem solving skills, and understand the impact of individual decisions on other parts of the organization and the environment.

• Financial management

Understanding of financial analysis, reimbursement techniques and strategies, and financial out measures. Application of financial analysis and planning to achieve organizational objectives.

• Quality improvement

Application of techniques that continually improve the quality of care provided, patient

safety, organizational performance, and the financial health of the organization.

Knowledge of the Health Care Environment

• Health Care Systems and Organizations

Demonstrate an understanding of how the various components of the health care system is organized and financed, and how they interact to deliver medical and health care.

• The Patient’s Perspective

Understand the patient experience, demonstrate a commitment to patients’ rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families.

Communication and Relationship Management

• Relationship Management

The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is shared.

• Communication Skills

Be able to utilize verbal, written and presentation skills to communicate an organization’s mission, vision, values and priorities to diverse audiences.

Leadership

• The ability to inspire individual and organizational excellence, create and attain a shared vision

and successfully manage change to attain the organization’s strategic ends and successful performance.

Professionalism

• The ability to align personal and organizational conduct with ethical and professional standardsa

Nurse Educator, Manufacturer Support Services – Remote in Northborough, MA ID-8036