Customer Service Representative - Healthcare ID-9843

Description

  • Provide inbound customer support.
  • Help customers resolve technical issues.
  • Assist in correcting or adjusting healthcare related concerns.
  • Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
  • Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
  • Be efficient in navigating multiple systems.
  • Deliver expert customer experiences…with a smile.

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Requirements

  • Passion for helping others and strong customer service orientation
  • Minimum 6 months customer service experience
  • Verifiable High School diploma or GED
  • Basic computer navigation skills and PC knowledge
  • Proficiency in fast-paced, multi-tasking environment
  • Must reside in the United States or have a valid U.S. address for residence

Benefits

  • Starting wage will be $15.00 per hour
  • Paid training and performance-based incentives
  • DailyPay enrollment option to access pay "early," when you want it
  • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
  • 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
  • Health and wellness programs with trained partners to help promote a healthy you
  • Mentorship programs that support your rewarding career journey
  • Work-from-home convenience with company-supplied technologies
  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
  • A range of other perks and benefits

Customer Service Representative - Healthcare ID-9843

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