Customer Service Representative - Remote in EST or CST ID-13385
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Other Jobs You May Be Interested In
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Caring. Connecting. Growing together.
There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra - competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e., profile, history, certifications and application / job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on - line pre - screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e - mail. http://uhg.hr/OurApplicationProcess
This position is full time, (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM - 5:30 PM local time. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer 8 weeks of paid training. The hours during training will be 9:00 AM - 5:30 PM EST (8:00 AM - 4:30 PM CST) from Monday - Friday. Training will be conducted virtually from your home.
If you are located within the Eastern OR Central Time Zone , you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
- Call members to schedule in home visits with a Physician or a Nurse Practitioner
- Answer inbound calls from members and assist them with their inquiries
- Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern
This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Hear directly from our business leaders to find out more about our Housecalls Customer Service roles and the impact you can make for our members: https://uhg.hr/HouseCalls3/5/21
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1 years of work experience
- Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook (create / edit / save / send documents, spreadsheets, and correspondence)
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM - 5:30 PM local time from Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends.
Preferred Qualifications:
- Experience with working in the health care industry
- Experience in working with Medicaid OR Medicare
- Experience with working in a customer retention focused role
Telecommuting Requirements:
- Reside within the Eastern OR Central Time Zone
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- Ability to connect directly into internet- via hard wire (either directly to modem or router)
Soft Skills:
- Ability to type and talk at the same time while navigating through multiple screens
- Experience with working in a metric - driven work environment
- Experience with using an auto dialer system
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
