You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Cabin Services Team is an integral part of the American Express Corporate Flight Department, responsible for cabin safety management, managing a streamlined in-flight virtual office experience, providing the best service, and ensuring a comfortable flight experience to our executive customers during global travel.

Our Mission*Vision: Is creating efficiencies enabling our colleagues to expand their capacity, and to operate at the “speed of business”.

Our Core Values: Deeply engrained principles that guide our actions.

Service – Safety – Security – Trust – Respect – Integrity – Good Stewardship

Cabin Services / Flight Duty /Trip Support: 75% Responsibility

• Ensure the safety, comfort, and welfare of our passengers.
• Operate with the utmost integrity and maintaining confidentiality in dealings with all passengers, including executives, directors, and corporate clients.
• Implement and operate full cabin management systems.
• Serve as an integral member of flight crew ensuring prompt delivery of in-flight communications to passengers.
• Manage a seamless and virtual “In-flight Office Environment”
• Provide instruction to passengers on the operation of on-board equipment, safety devices, and procedures.
• Drive standardization for our customers by maintaining passenger preferences and sharing information with flight attendant team.
• Provide training, shadowing, and guidance to full-time and contract flight attendants.
• Ensure aircraft interiors are checked monthly as well as stock and safety equipment.
• Provide support and standby to back Chairman’s trips.
• Support and aid other colleagues with aircraft preparations, pre and post flight duties, setting up beds, and breakdown for return flights, stocking and getting extra supplies off aircraft.

Training Currency and Development:

• Maintain currency with onboard medical equipment and CPR training.
• Complete Annual Flight Safety or similar training.
• Attend food safety courses, acquire food skills sets such as plating, be knowledgeable with food trends and ordering efficiencies for aircraft space and cost effectiveness.
• Collaborate frequently and effectively with cross functional teams.

GROUND SUPPORT

Administrative: 25% Responsibility

• Maintain commissary(s) stock and quality control. Collaborate with outside venders for quality products and organization of the commissary.
• Efficiently manage and reference documentation, manuals, and cabin books.
• Assist and support contract flight attendants with catering requirements. Help with Board of Directors (BOD) quarterly meetings, assist on Charter flights with passenger profiles and catering requirements.
• Complete all required company training.
• Ensure timely management and reporting of expenses.
• Follow all protocols with devices and upkeep.
• Ensure all passport and travel documents, badges and key cards are current.
• Additional related ancillary duties will be assigned and participation in department committees and on teams within American Express and the Aviation Industry is expected

Minimum Qualifications

• Flexibility for 75% global travel and ability to be on call is needed, 25% office and ground support responsibilities.
• Certified from Flight Safety/FACTS with Gulfstream 650/600 Cabin Door Exit and Evacuation Training.
• CPR (Cardiopulmonary Resuscitation) Certification and ability to use a defibrillator.
• Food Safety Certification and ability to prepare and organize food services.
• Proficiency within cabin technologies and in-flight virtual office.
• Familiarity with Apple devices, Microsoft Office, print processes for computer and iPad equipment and interest in learning internal company applications
• 3+ years of aviation experience in a similar role, with emphasis on corporate work and global travel to various regions including Asia, South America, and Europe is required
• Highest level customer service skills; experience tending to executive level clientele.
• Ability to multi-task and efficiently manage multiple priorities independently.
• Keen problem-solving ability: Must be able to quickly identify problems, determine viable solutions, and act quickly to provide resolutions.
• Strong relationship building, communication, collaboration, and teamwork skills that are consistent with the American Express Blue Box Values and Corporate Aviation Team Commitments.
• Motivated initiative-taker to help with creating and learning innovative technologies and equipment to support our passengers.
• Up-to-date immunization/vaccine record (subject to review by Amex Medical).

Preferred Qualifications

• Background/education in culinary arts highly preferred