Remote Job American Airlines (Customer Service) – MySmartPros ID-4551

Intro

Are you geared up to discover an international of possibilities, each at work and throughout it slow off? Join our American Airlines family, and you’ll journey the international, develop your knowledge and emerge as a fine model of you. As you embark on a brand new journey, you’ll address demanding situations with flexibility and grace, getting to know new competencies and advancing your profession even as having the time of your existence. Feel unfastened to complement each of your private and work existence and hop on board!

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Why you will love this task

​​This task is a member of the Payments and Digital Strategy crew in the American Airlines Credit Union.  The position is answerable for everyday features related to taking a look at processing, object processing, direct bills and budget transfers at American Airlines Credit Union.

What you will do

  • ​Complete statistics access and balancing features
  • Coordinate go-back objects with contributors, doors vendors, the Federal Reserve Bank and different institutions
  • Assist different departments with fraud resolution, member inquiries and associated Accounting standard ledger balancing
  • Work member cases/sports assigned
  • Follow and preserve guidelines and approaches to make certain strict compliance with NACHA regulations and guidelines and Federal Banking legal guidelines
  • Process mortgage bills, multi-account and member deposits, credit score card bills, and different exams, consisting of IRA, financial ruin and payoff exams
  • Review, examine and approve Remote Deposit, Mobile, ATM, and different imaged-enabled products
  • Log, study and make important GL, account changes and/or returns
  • Process Stop Pays and Check Batching
  • Complete everyday balancing and department closing
  • Obtain facts from contributors for the well-timed and correct processing of worldwide and home budget switch requests
  • Research and affirm incoming and outgoing budget switch facts
  • Communicate with the seller to technique budget transfers
  • Understand and be acquainted with outgoing and incoming budget switch legal guidelines
  • Deposit takes a look at returns, studies member again exams on draft changes, technique member exams, affirm contributors for outgoing budget transfers, and Federal Reserve verifying and liberating budget transfers
  • Complete everyday processing of workflows associated with overdue returns, supply of receipts, overseas collections and prison fees
  • The decided candidate might be answerable for making sure of the safety and confidentiality of all accounts and associated facts that are a part of their work and for making sure that his/her work is in compliance with all relevant legal guidelines and guidelines including, however now no longer confined to, the Bank Secrecy Act.

All you will want for success

Minimum Qualifications- Education & Prior Job Experience

  • ​High college degree or GED
  • Intermediate Excel and Word experience

Preferred Qualifications- Education & Prior Job Experience

  • ​Previous customer/member carrier experience
  • Previous banking or Credit Union experience
  • Episys/Symitar and processing wires

Skills, Licenses & Certifications

  • ​Skilled in Microsoft Office software program (e.g., Word, Excel, Access, PowerPoint) won thru both work experience with the software program or schooling and hands-on use of the software program
  • Ability to work prolonged hours in aid of enterprise needs
  • Ability to workout extremely good customer support competencies
  • Ability to carry out in a quick paced environment, cope with a couple of responsibilities and characteristic as an fundamental a part of a crew
  • Ability to carry out mathematical calculations and examine statistics
  • Ability to efficaciously prioritize work and meet time limits below excessive quantity pressure
  • Ability to cross-teach and carry out any position assigned inside department
  • Ability to have interaction professionally with all personnel and contributors
  • Ability to work independently and with minimum supervision
  • Ability to self-inspire with robust employer competencies and capability for interest to detail
  • Ability to efficaciously prioritize work and meet time limits
  • Ability to preserve excellent overall performance and attendance
  • Must byskip relevant American Airlines and Credit Union pre-rent compliance exams

What you may get

Feel unfastened to take gain of all that American Airlines has to provide:

  • Travel Perks: Ready to discover the international? You, your own circle of relatives and your buddies can attain 365 locations on greater than 6,800 everyday flights throughout our international network.
  • Health Benefits: On day one, you’ll have to get admission to your health, dental, prescription and imaginative and prescient blessings that will help you live nicely. And that’s simply the start, we additionally provide digital health practitioner visits, bendy spending bills and greater.
  • Wellness Programs: We need you to be a satisfactory model of yourself – that’s why our well-being applications offer you all of the proper equipment, assets and help you want.
  • 401(k) Program: Available upon lease and, relying on the workgroup, company contributions on your 401(k) software are to be had after one year.
  • Additional Benefits: Other wonderful blessings consist of our Employee Assistance Program, puppy coverage and reductions on hotels, cars, cruises and greater

Feel unfastened to be yourself at American

From the group of individuals we lease to the clients we serve, inclusion and variety are the inspiration of the dynamic group of workers at American Airlines. Our 20+ Employee Business Resource Groups are centered on connecting our group individuals to our clients, suppliers, groups and shareholders, assisting group individuals to attain their complete capacity and growing inclusive work surroundings to satisfy and exceed the wishes of our various international.

Remote Job American Airlines (Customer Service) – MySmartPros ID-4551

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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