Remote Sales Agent – English/Spanish Bilingual

About the Role

We are seeking sales-focused professionals who have a proven track record of supporting customers in their purchasing decisions. As a Sales Generalist at Wayfair, you will apply your sales experience to drive business outcomes through high-quality customer interactions. Your effective communication skills and product knowledge will help in advising customers in making confident buying decisions while meeting or exceeding sales performance expectations.

Key Details

  • Position Type: Full-Time
  • Base Pay: $15.00 hourly
  • Performance Bonus: Uncapped monthly incentives
  • Expected Total Compensation: Approximately $23/hour including bonuses
  • Location: Remote (Work from home)
  • Schedule: Variable shifts including potential weekend and evening hours
  • Equipment: Company-provided
  • Required Experience: Minimum 1 year in sales

Important Note: This position is strictly for sales activities and is different from customer service. Past experience in sales is required.

Coe Responsibilities

Sales Volume Management

  • Receive 40-50 incoming sales calls daily
  • Work in a high-speed virtual environment
  • Rapport with customers quickly while responding to questions and completing a sale

Professional Conduct

  • Attend work consistently and be on time
  • Communicate proactively regarding changes in schedule or difficulties
  • Manage time effectively

Customer Interaction

  • Utilize active listening
  • Provide clear, concise information
  • Create positive customer experiences to promote loyalty

Supplier Coordination

  • Contact product suppliers as necessary
  • Gather detailed product information not available on the website
  • Provide complete customer solutions

Sales Methodology

  • Utilize established sales procedures
  • Conduct effective questioning
  • Close the sale confidently
  • Build customer relationships

Strategic Selling

  • Analyze the needs of each individual customer
  • Offer suggestions for additional products that complement the customer's purchase
  • Maximize sales through up-selling and cross-selling

Performance Standards

  • Meet operational standards
  • Performance-based compensation
  • Emphasis on constant improvement

Workspace Requirements

  • Maintain an environment free from distractions
  • Give complete attention during customer interactions
  • Conduct yourself professionally while on shif

Technical Capabilities

  • Be familiar and comfortable with numerous software platforms
  • Cope with technology changes and updates
  • Deal with unexpected technical problems
  • Use many different communication tool

Team Engagement

  • Compete in sales competitions
  • Attend training to improve performance
  • Contribute to the team culture
  • Promote a collaborative atmospher

Seasonal Flexibility

  • Flexible scheduling to accommodate peak seasons and volumes
  • Available for required overtime during peak time

Qualification Requirement

Experience

  • 1+ year of successful sales experience
  • Proven track record of meeting performance metrics
  • Preferred background in call center, retail, or virtual sale

Traning Commitment

  • Must complete mandatory sales training program
  • No absences or schedule modifications permitted during trainin

Technical Requirements

  • Hardwired internet connection required
  • Minimum 25Mbps download/5Mbps upload speeds
  • WiFi connections not permitted
  • Company provides necessary equipmen

Technical Skills

  • Proficiency with multiple software platforms
  • Experience with:
    • Google Workspace
    • Microsoft Office
    • Email systems
    • Video conferencing tools
    • Team collaboration software
    • Multi-screen operations
    • Spreadsheet application

Workspace Requirements

  • Private, dedicated home office space
  • Environment free from distractions
  • No background noise source

Educational Background

  • High school diploma or equivalent required
  • Bachelor's degree preferred but not require

Additional Requirements

  • Proven flexibility in a fast-paced environment
  • Strong multitasking skills
  • Ability to handle multiple customer interactions simultaneously
  • Must pass pre-employment assessment


Remote Sales Agent – English/Spanish Bilingual

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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