Technical Support Specialist Blood Bank Remote Overnight ID-5407

Why Consider This Job Opportunity:

  • Opportunity for career advancement and growth within the organization
  • Collaborative work environment with a focus on customer satisfaction
  • Chance to utilize and enhance technical knowledge in a clinical setting
  • Participate in additional projects and initiatives assigned by management
  • Engage with key relationships across various departments, including Quality Assurance and Regulatory Affairs

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What to Expect (Job Responsibilities):

  • Provide first-line contact and ownership for technical assistance on employer products and services
  • Maintain accurate records of all customer interactions in compliance with Quality System requirements
  • Follow procedures to escalate unresolved issues as appropriate
  • Participate in on-call rotation and coverage during off-shift hours, weekends, and holidays as required
  • Assist and guide others through technical knowledge and troubleshooting

What is Required (Qualifications):

  • Bachelor’s degree in Biology, Medical Technology, Biomedical Engineering, or a related field, or equivalent experience
  • Minimum of three years of experience in a clinical setting or clinical support role in a regulated environment
  • Strong knowledge of Hemostasis/QC, point-of-care testing, and diagnostic assay testing
  • MT(ASCP) or MLS(ASCP) certification, or MLT with a minimum of five years of direct Blood Banking experience
  • Minimum of two years of Blood Banking experience

How to Stand Out (Preferred Qualifications):

  • Experience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris)

#MedicalDevice #TechnicalSupport #CareerGrowth #ClinicalSupport #CustomerService

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Technical Support Specialist Blood Bank Remote Overnight ID-5407

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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