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FLEX Senior Manager, Product Owner, Offer Content Authoring Platform ID-13743

If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.

 

The Marriott Bonvoy Offers Platform (MBOP) is an intuitive platform for hotel associates to create offers and promotions that are intelligently served to our customers across owned digital channels based on their personal preferences and contextual relevance. Having demonstrated success with offers, the platform needs a strong senior product owner to help evolve our marketer-facing authoring experience as we look to take on new content types, additional distribution channels, and explore re-platforming efforts to streamline content authoring for our hotel marketers around the world.

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As the senior product manager on the Offers Platform team, you will be responsible for driving the hands-on work needed to support the team’s feature delivery and optimizations. The ideal candidate will have experience building Salesforce Lightning apps, working with a dev team to assess bugs/features/support requests, and guiding the daily activities of a cross-functional platform team to ensure a high-quality product. We value candidates who are passionate about user experience and enjoy problem solving to meet our customer (internal marketer) needs. This is an amazing opportunity for early-career professionals who are driven, organized, and interested in developing themselves as a marketing platform owner.

 

CANDIDATE PROFILE 

Required Education and Experience

  • Undergraduate degree in Computer Science, Marketing, Business Administration, Hotel and Restaurant Management, related major, or equivalent experience/education
  • 5+ years’ experience in digital products/technology, sales and marketing, management operations, or related professional area
  • 3+ years of experience working with content management systems.
  • 3+ years’ product owner experience
  • 2+ years of digital product management experience within an Agile/Scrum team.

 

Preferred Qualifications

  • Demonstrable experience working in an Agile/Scrum software development environment.
  • Ability to produce artifacts such as product requirements documents, epics, and user stories that are actionable and clear for cross-functional team members. 
  • Experience distilling a high-level product roadmap into an actionable delivery schedule that drives incremental value in pursuit of a broader goal.
  • Ability to clearly articulate a product vision, business objective, or status update to peers and leaders alike.
  • Ability to use strong critical thinking and problem-solving skills to brainstorm solutions with different functions and explain the pros and cons of each option.
  • Ability to synthesize insights such as competitive analysis, product performance data, or user research to identify opportunities that inform the product roadmap.
  • Experience working with a dev team creating custom flows in Salesforce Lightning
  • Experience creating and/or maintaining an omni-channel content management system
  • General understanding of technical concepts, including, but not limited to how APIs and data tables might be leveraged to build new features or products.

 

CORE WORK ACTIVITIES 

  • Collaborate with engineering and line-of-business teams as a cross-functional leader to drive execution of product roadmap.
  • Produce artifacts such as epics and user stories that support execution of product roadmap.
  • Combine data analytics, platform/product metrics, user experience research, and company goals to inform prioritization of product backlog.
  • Track and analyze metrics, publish reports on platform utilization and performance, trends and risks/opportunities for both short and long term.
  • Must collaborate with and lead cross-functional teams including, but not limited to scrum, Lightning dev, BE, API, and QA to drive delivery. 
  • Perform User Acceptance Testing per release requirements.
  • Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, requirements to support development.
  • Help define new product features or optimizations of existing products and incorporate them into the roadmap.
  • Define platform features and functionality that deliver frictionless and innovative authoring workflows across 30 languages.

 

MANAGEMENT COMPETENCIES 

Leadership
  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability 
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
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