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Medical Receptionist/Customer Service Specialist ID-13671

Are you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Medical Centers experience! Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness. Palm Medical is a primary care leader in Florida with 45 locations and growing!

At Palm Medical Centers, our patients have the peace of mind knowing that their health and well-being are our primary concerns. We give our health plan clients the confidence that their members are well taken care of.

With over 11,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals. Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve.

Every day, Palm Medical Centers delivers on its promise to bring value based, quality healthcare to our patients.

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At Palm Medical Centers, You Can Expect
  • Strong compensation package with good benefits and great work culture
  • Ability to make a major impact at your center
  • Career development leadership opportunities to unlock your full potential
  • Clear direction with a strong leadership team
  • Performance recognition and awards
  • Opportunities to add significant value to patients quality of life

Duties & Responsibilities:

  • Deliver excellent patient service.
  • Answer telephone promptly and direct calls accordingly.
  • Ability to retrieve phone messages and transfer calls as necessary.
  • Verify patient insurance.
  • Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
  • Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
  • Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
  • Greet patients and visitors in a courteous/professional manner.
  • Notify appropriate personnel of visitor arrival and directs visitor to correct area.
  • Perform clerical functions.
  • Maintain/update directory of all employees in the center.
  • Notify the transportation dispatcher when patients are ready for pick up.
  • Maintain professional conduct and appearance at all times.
  • Ensure waiting and reception areas are kept clean and tidy.
  • Perform other duties and projects as assigned.
  • Flexibility to commute to other centers.

Required Skills, Experience and Education:

  • Exceptional customer service and phone etiquette
  • Ability to use computers to enter information
  • Excellent written and verbal communication skills
  • Attention to detail
  • Ability to connect with patients and make them feel comfortable
  • Patience and presence of mind

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • May require prolonged period of standing, walking and bending
  • Ability to move/lift up to 20 pounds at times

Job Type: Full-time

Salary: $15.00 - $17.50 per hour (negotiable based on experience)

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour day shift
  • Monday to Friday

Work setting:

  • In-person

Experience:

  • Computer skills: 1 year (Required)
  • Medical receptionist: 1 year (Required)
  • Customer service: 2 years (Required)
  • Bilingual (Preferred)

Ability to Relocate:

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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