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Operations Manager ID-13623

Job Posting: Operations ManagerLocation: Coeur d'Alene, ID
Salary: $55,000 - $65,000 per year
Employment Type: Full-Time, In-Office
About TurnoverAngel:
TurnoverAngel is a premier cleaning services company in Coeur d'Alene, specializing in high-end luxury homes with frequent turnovers. We’re seeking a skilled Operations Manager to lead our team and maintain our reputation for exceptional service.

Job Summary:
We’re looking for an experienced Operations Manager to oversee our cleaning operations, managing a team of 8-12 cleaners who service luxury homes averaging 8-10 turnovers per month. You’ll ensure best-in-class cleanings, handle team leadership, and keep operations humming with tools like Google Sheets, QuickBooks Online, Slack, ADP, and our digital phone system. This in-office role requires occasional Sunday availability to meet client demands.

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Key Responsibilities:
  • Manage a team of 8-12 cleaners, ensuring top-quality service for high-end homes with 8-10 monthly turnovers.
  • Oversee hiring, training, performance reviews, inspections, and terminations to maintain a high-performing team.
  • Coordinate schedules and communicate via Google Sheets and Slack for seamless operations.
  • Process payroll with ADP and maintain financial records in QuickBooks Online.
  • Address client needs and team updates using our digital phone system.
  • Conduct quality inspections to uphold TurnoverAngel’s luxury cleaning standards.
  • Work from our Coeur d'Alene office, with occasional Sunday shifts as needed.

Qualifications:

  • Proven ability to lead teams, handle sensitive personnel decisions, and deliver results.
  • Proficiency with Google Sheets, QuickBooks Online, Slack, ADP, and digital phone systems (or similar tools).
  • Detail-oriented with strong organizational and communication skills.
  • Comfortable working in-office with occasional Sunday availability.

Benefits:

  • Competitive salary of $55,000 - $65,000 annually, based on experience.
  • 401(k) with company matching for your financial security.
  • Life insurance for peace of mind.
  • 3 weeks of paid time off (PTO) per year to recharge.

Job Type: Full-time

Pay: $55,120.00 - $65,785.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Paid time off

Schedule:

  • Monday to Friday
  • Weekends as needed

Ability to Commute:

  • Coeur d'Alene, ID 83815 (Required)

Ability to Relocate:

  • Coeur d'Alene, ID 83815: Relocate before starting work (Required)

Work Location: In person

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