Virtual Medical Assistant $10-12/hr (Telehealth & Social Media Management) ID-13777
Job Title: Virtual Medical Assistant (Telehealth & Weight Loss Support)
Company: TeleDoc
Location: In person
Type: Full-Time
Compensation: Based on experience
About TeleDoc:
Website: https://www.teledocsolutions.com
TeleDoc is the nation’s leading and most affordable telehealth provider for GLP-1 weight loss medications, offering affordable Semaglutide and Tirzepatide treatments across the USA (except AL, AR, CA, HI, KS, MI, MN, MS). We provide a seamless telehealth experience, ensuring patient satisfaction through virtual consultations, direct medication delivery, and ongoing support.
We are looking for a Virtual Medical Assistant to join our team! If you are highly motivated, detail-oriented, tech-savvy, and experienced in telehealth operations, patient support, CRM management, and social media, this is the perfect role for you.
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Key Responsibilities1. Patient Outreach, Follow-ups & Sales Conversion
- Call, text, and email leads who submit forms through Facebook, Instagram, and our website.
- Follow up with warm leads in the CRM (Go High Level) and convert them into paying patients.
- Explain treatment plans, pricing, and answer patient questions about Semaglutide & Tirzepatide.
- Secure patient appointments and process payments via Stripe, Klarna, or CareCredit.
- Follow a structured call and messaging script to optimize patient conversions.
- Maintain detailed call notes and track lead progress in CRM.
2. Patient Support & Scheduling
- Manage patient inquiries via phone, email, and chat.
- Schedule & confirm virtual consultations using Go High Level CRM.
- Assist patients with health history forms and consent documents.
- Provide information on weight loss programs, pricing, and medication details.
- Handle patient reminders & appointment follow-ups to increase retention.
3. Pharmacy Coordination & Medication Orders
- Submit and track patient medication orders with partner pharmacies.
- Confirm patient details, shipping addresses, and payments before processing orders.
- Communicate with 503A & 503B compounding pharmacies regarding order fulfillment and shipping.
- Address prescription-related inquiries and escalate issues as needed.
4. CRM & Administrative Support
- Manage and update patient records in Go High Level CRM.
- Ensure smooth workflow automation for lead generation, follow-ups, and reminders.
- Track patient conversions and refine sales funnel strategies.
- Generate weekly reports on patient interactions, orders, and campaign performance.
5. Social Media & Marketing Support
- Create and schedule social media posts for Facebook, Instagram, and other platforms.
- Manage engagement by responding to comments, messages, and inquiries.
- Assist with Facebook Ads & Google Ads campaigns to generate leads.
- Design ad creatives and marketing materials using Canva or Photoshop.
- Research & draft SEO-friendly blog posts for our WordPress website (Hostinger) to boost search rankings.
6. Customer Support & Retention
- Address patient concerns, questions, and feedback professionally.
- Provide guidance on medication usage, side effects, and best practices.
- Resolve patient complaints and escalate unresolved issues as needed.
- Maintain a high level of professionalism and patient confidentiality (HIPAA-compliant communication).
Qualifications & Requirements
✅ Experience in telehealth, virtual medical assistant, or patient sales support roles.
✅ Strong verbal communication & sales skills – able to convert leads into paying patients.
✅ Knowledge of GLP-1 medications (Semaglutide, Tirzepatide) or willingness to learn.
✅ Proficiency in Go High Level CRM, Hostinger/WordPress, Facebook Ads, Instagram Ads, Canva, or Photoshop.
✅ Highly organized & detail-oriented – able to multi-task effectively.
✅ Empathetic and patient-focused, capable of handling sensitive medical inquiries.
✅ Experience in pharmacy coordination and medication ordering processes is a plus.
✅ Available for U.S. business hours (CST preferred, but flexible based on location).
Preferred Skills (Bonus if you have these!)
- Experience in telemedicine, healthcare, weight loss industry, or med spa sales.
- Familiarity with Facebook & Google Ads for lead generation.
- Experience with various CRM software, Canva, other AI tools.
- SEO, blog writing, and content creation for health & wellness marketing.
Why Join TeleDoc?
Work in person and some days remotely with a fast-growing telehealth company. Competitive pay + opportunity for bonuses based on patient conversions. Gain valuable experience in the booming telemedicine & weight loss industry. Make a real impact by helping patients transform their lives through GLP-1 weight loss treatments. Collaborate with a dynamic team passionate about health, wellness, and innovation.
How to Apply?
Send your resume & cover letter
Include a short voice recording introducing yourself & why you’re a good fit.
Attach any relevant work samples (CRM Managment, outbound calling, social media posts, ad creatives, or blog writing samples).
We look forward to welcoming you to the TeleDoc Team!
Job Types: Full-time, Contract
Pay: From $10.00 per hour
Schedule:
- 10 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- This position offers a pay range of $10-$12 per hour. Are you comfortable with this rate?
Ability to Commute:
- Frisco, TX 75033 (Required)
Work Location: In person
